Notice of delay in shipping due to out of office period. Any orders placed between 5-16th July will be dispatched on 17th July.

1. TERMS AND CONDITIONS
2. PRIVACY POLICY & COOKIES
3. RETURNS PHILOSOPHY
4. COMPANY INFORMATION


*THE INOUE BROTHERS JAPAN LTD, (“We”, “Our”, “Us”) is the owner of the The Inoue Brothers Online Shop website (“Our website”)


1. TERMS AND CONDITIONS


Terms of use agreement
The use of this website is governed by the policies, terms and conditions specified below. Please read them carefully. By using our website you have accepted these terms and conditions. Your submission of an order to us indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms and conditions included in any purchase order, whether or not such terms and conditions are signed by us.
We reserve the right to make changes to this website and these terms and conditions at any time.


Introduction
www.theinouebrothers.net is operated by The Inoue Brothers Japan Ltd,.
If you have any questions regarding the Website or these terms and conditions, or if you have any concerns about any products purchased by you from the Website, you can contact us at: The Inoue Brothers Customer Service
shop@theinouebrothers.net


Order confirmation
Once an order is completed on our website, the customer will automatically receive a confirmation of the purchase. But your electronic receipt or order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We will check the information you give us for validity, by verifying your method of payment, billing and shipping details prior to fulfilling the order.
We may require additional verifications or information before accepting any order.
We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.
Your credit card/debit card or other payment account will be refunded in the event that your order is not accepted.
Stock levels displayed to you are accurate at the last known update, stock availability is subject to change. If we are unable to fulfill your order we will contact you as soon as possible.


Liability
By using our website, you agree that the use of our website is at your sole risk. We are not liable for any losses or damages caused by our website or any website linked to or from our website.


Age restriction
If the customer is under 18, permission must be obtained from a parent or other person of authority.


Delivery
We make an effort to be able to ship our goods to as many countries as possible, and in the event your country is not listed for shipment please contact us directly at shop@theinouebrothers.net.
We will endeavour to get your desired item(s) to you.


The delivery times shown at Online shopping → Delivery are estimates only. We will not be held accountable for late deliveries or damage relating to late deliveries.
Please ensure you enter the correct delivery address. We can not be held responsible for incorrectly entered delivery addresses.


Acceptance of orders
The buyer is responsible for inspecting the goods for fault and notifying us within 7 working days of receiving the goods should there be a fault.


Pricing
Prices are subject to change without notice. We reserve the right to revoke any stated offer and correct any pricing errors including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.
Prices are shown in the following currencies: Japanese Yen(JPY)
You can check prices in your countries' currency at the checkout page.


Local livies
Please note that local import duties vary by country and region and are not included in the price on the checkout page. These taxes are to be paid by the customer.


Returns and refunds
Due to environmental and social negative impact, we do NOT accept returns or exchange of orders due to irresponsible reasons ie. wrong size, inaccurate order. However, If the item(s) is damaged, parts are missing or the order is incorrect, please contact us immediately and we will take full responsibility for the refund or exchange process. Please read our Returns Philosophy (below) for further details.
We reserve the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.


Order canccelations
If notified before the goods have been dispatched, we can accommodate for order cancellations. If items have been shipped, we reserve the right to charge a cancellation fee (based on shipping cost).
But Requesting a cancellation is not guaranteed. During Peak periods and orders placed over the weekend, cancellations may not be possible.


Japanese tax exempt purchases (for customers outside of Japan)
When shopping from outside Japan, the local Japanese Consumption TAX of 10% will be exempt. Prices do not include payment or delivery charges. Please ensure to check the final costs when completing the check out.


Privacy
We treat customer information with the utmost respect and integrity. About treatment of information, read more Privacy Policy (Chapter 2 below). We need the following information when you trade with us:
Name, address, telephone number and e-mail address.


Governing law / jurisdiction
When you trade with us as a consumer, the Agreement is governed by and construed in accordance with the laws of Japan without regard to the principles of the conflict of laws thereof.
Any and all disputes arising out of or in connection with this Agreement shall submit to the exclusive agreed jurisdiction of the Court that has jurisdiction over the location of our head office at the first instance.


Copyright and trademark notice
This website is owned and operated by THE INOUE BROTHERS JAPAN LTD. Unless otherwise specified, all materials appearing on this website, including text, web design, films, logos, graphics, icons and images, as well as the selection, assembly and arrangement thereof, are the sole property of us.


Where you can complain
If as a consumer you want to complain about your purchase, please feel free to contact us.
Please start by sending us an email at shop@theinouebrothers.net with as many details as possible about the defect. Remember to include your order number and a few pictures of the faulty item.
We will try to resolve any issue with a faulty item and process your claim as quickly as possible. If your claim is approved, it means that you may either have the right to get the refund or replacement all depending on the specific situation.


Company information
Our website is the official online shop for The Inoue Brothers Japan Ltd, is governed by Japanese law and registered in Japan at: The Inoue Brothers Japan Ltd,
3-12-18 Oimazato-minami, Higashinari-ku, Osaka\


2. PRIVACY POLICY & COOKIES


We want to be open and transparent with our processing of your personal data. We, therefore, have a policy setting out how your personal data will be processed and protected. We are responsible for any personal data delivered to our website.


Collection of information
We collect information about you when you are actively filling in details on our website, making a purchase and other activities concerning our e-commerce business. We collect and store Name, E-mail address, Shipping address and Other information (incl. birthday) to deliver our service and purchase to you. Furthermore, we collect and store your IP address and information on your traffic on the website. We use cookies and gather traffic information on the website.


Collection of your personal information happens in one or more of the following cases:
・When you purchase goods online at our website
・When you sign up for our journal


Although you are using your e-mail address in more than one of the above cases, your information will only be collected and registered in one place. Thus, your information may, for example, be recycled when you shop with us, and you will also avoid receiving our marketing material multiple times.


If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to our website, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorised sources from accessing customer information. We do not store customer credit card information after completing the transaction.


Use of information
The information is used only for the purpose for which they submitted, for instance, to complete a purchase on our website. Moreover, we use the information for statistics and to map tendencies to optimise the functionality of the website.


Personal data is collected and used for the following purposes:
・Completion of orders in our webshop
・Subscription to our journal
・Administration of user account
・Collection and evaluation of customer reviews
・Overview of purchase history
・Statistics and analytics of traffic on our website
・Other marketing initiatives
We want to point out that the use of your personal information for the promotion of marketing material will only take place if you have previously given your explicit permission unless the law allows us to contact you without your prior permission.


We are recording statistics on which areas of the site our users visit and the users' favourite products. These data do not contain personal information. By means of the collected data, knowledge of users' use of our website gained. This information is used to improve our website. We cannot see where you come from or browse the internet when you leave our website. We do not sell or disclose information about our users' use and navigation on our website, and we do not sell or disclose your purchase information to third party use.


Cookies
We collect information about customer behaviour on the website with the use of cookies. A cookie is a small text file placed on the client computer's hard drive which tracks the customer's behaviour. Cookies are used to personalise the customer's online experience on our website. Cookies are reliable files that can execute program code, cannot transmit viruses and cannot be used to gather information about the customer's internet use on external sites.
We do not use cookies to collect or store personal information. The customer may choose not to accept cookies. Most Internet browsers allow you to delete or block cookies and to ask for the customer's consent before a cookie is stored. Please note that if the customer does not wish to use cookies when visiting our website, it may have an impact on the buying experience.
We use cookies to keep the customer's shopping cart updated and cookies are also required to execute a checkout.


Cookies we use and general purposes of them
Strictly necessary cookies : They are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance cookies : They allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. We use services from Google to collect web statistics.


Transmission to other data controllers
Your personal information will not be disclosed to a third party without your permission. However, under certain circumstances and under the law, it may be a necessity to disclose information to public authorities or the police. For example, information may be disclosed to the police in case of suspicion of credit card fraud.


Hand over to other data processors
Information for the delivery of goods is handed over to the freight company used by us. Likewise, your personal information is left to our affiliates who provide service on behalf of us, e.g., in connection with the sending of journals. Our partners only treat personal data on behalf of us and always in accordance with our instructions.


What are your rights
You have the right to request information about the personal data we hold on you at any time, however with certain statutory expectations. You also have the right to object to the collection of information and the further processing of your personal information. Furthermore, you have the right to correct, delete or block personal information in accordance with the rules. You also have the right to obtain information about yourself that you have given us, and to transmit this information to another data controller. You can contact us that will provide you with your personal data via e-mail: shop@theinouebrothers.net


Erasure of personal information
We will delete your personal information when we no longer need to process them for the fulfilment of one or more of the purposes set out in the 'personal data' section. However, the information may be processed and stored in anonymous form. Furthermore, we do not store credit card information.


Withdrawl of consent
You may revoke any consents you may have given us at any time. We will then delete your information unless we can continue processing on another basis. We take data privacy and protection very seriously and therefore we have dedicated customer service personnel who handle your requests in relation to your rights. Please contact us at shop@theinouebrothers.net.


Changing and erasure of personal information
If you wish to update, change or delete personal information that we have registered on you or if you wish to access the personal information processed about you. If you have any questions about the above guidelines, please contact us at shop@theinouebrothers.net.


Changes to this privacy statement
We may update this Privacy Statement from time to time. The amended Privacy Statement will be posted on the Website. Please check this page regularly for changes to this Privacy Statement. If you continue to use the Website or if you submit information to us following such changes, you will be deemed to have read and agreed them.


Contact us
If you have any questions about this Privacy Policy, you can email, write us:
shop@theinouebrothers.net
The Inoue Brothers Customer Service
3-12-18 Oimazato-minami, Higashinari-ku, Osaka


3. RETURNS PHILOSOPHY


Returns philosophy (customer purchasing responsibility)
In order to reduce environmental and social negative impact we would like to avoid returns or exchange of orders due to irresponsible reasons ie. wrong size, inaccurate order. Therefore, before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and the product information. This includes a size chart ensuring the correct size can be determined for your individual need.
At this point please check if your order is correct before completing. If you have any doubts or would like further details on a specific item please feel free to contact us. We encourage you to do so to avoid any returns or exchange of orders.


The Inoue Brothers | Online store customer centre
shop@theinouebrothers.net


Mission
The process of returns or exchange has a negative impact on the environment through emissions caused by shipping but also the risk of damage to the garment(s), creating waste.
We acknowledge that online shopping makes our products accessible, however, we do not want to encourage the negative habits of returning products due to irresponsible purchasing.


Returnable condition
You have up to 7 days upon receipt to return item(s).
If you would like to return or exchange an item purchased on https://theinouebrothers.net, please send us a request for a return authorization within 7 days of receipt. All returns must be shipped back to us within 7 days of the request approval.


Acceptable Conditions for returns.
・If the item(s) is damaged, parts are missing or the order is incorrect.
*Items returned must be in new and unused condition, with all original packaging and swing tags attached. *We reserve the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.


Return process
If something is damaged, parts are missing or the order is incorrect, please contact our Customer Service by sending an email with your order number to shop@theinouebrothers.net.
After we check the reason for damage, missing parts or incorrect order, we will contact you by E-mail to start the return process.
Please note that you are responsible for the product until it reaches us, so we strongly advise you to send the package with a traceable service, so it can be located. *If your order arrives damaged, parts missing or order is incorrect. Orders can be returned free of charge.


4. COMPANY INFORMATION


Company name
The Inoue Brothers Japan Ltd,

Operation manager
Rei Inoue

Location
Japan: 3-12-18 Oimazatominami, Higashinari-ku, Osaka-shi, Osaka
Europe: 26 Brooklyn Street Bristol BS2 9AQ UK Company

Tel
+81(0)6-4307-4775

Email
shop@theinouebrothers.net

Url
https://theinouebrothers.net

Payment
・Credit card (Visa, Master, American Express, Jcb)
・Others (Apple Pay, Google Pay)
The amount will not be withdrawn from your card until your order has been dispatched.

Shipping
Shipping costs are to be paid by customers. Shipping costs vary from country to country. At check-out page you can find the shipping prices.

Tax and duty
Please note that local import duties and tax vary by country and region. These are to be paid by the customer.

Delivery time
We dispatch orders with FedEX to all international destinations within 5 working days after we check the payment. www.theinouebrothers.net accepts no responsibility for delays in customs processes.

Return
Due to environmental and social negative impact, we do NOT accept returns or exchange of orders due to irresponsible reasons ie. wrong size, inaccurate order.
However, If the item(s) is damaged, parts are missing or the order is incorrect, please contact us immediately and we will take full responsibility for the refund or exchange process. Please read our Returns Philosophy for further details.

Attention
Some of the items are one-of-a-kind. It means each of the items may have individual differences. Please check that again before placing an order.